Your privacy is our priority. This document transparently explains how piktoto collects, uses, stores, and protects your personal information — so you can play with complete peace of mind.
Six layers of data protection keeping your personal information safe with us at all times.
All data transmitted between your device and piktoto's servers is protected with 256-bit SSL encryption — the same level of encryption used by leading banking institutions. Your data cannot be intercepted while in transit.
Our identity verification (KYC) process is conducted through a strictly controlled system. Your documents are stored in an encrypted environment and are only accessible by authorized personnel for verification purposes.
Piktoto has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your data belongs to you — we only use it to deliver the best possible service to you.
Your data is stored in high-grade data centres equipped with physical access controls, 24/7 continuous monitoring, automatic backup systems, and protection against cyber threats such as DDoS attacks and intrusion attempts.
You have full control over your personal data. Through your Piktoto account settings, you can update your personal information, request a copy of the data we hold, or apply for account deletion at any time.
Piktoto fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. All data processing is carried out on a lawful and transparent legal basis.
Quick Summary: piktoto collects your personal data solely to provide better services, ensure platform security, and comply with legal requirements. We do not sell your data. You may request access, correction, or deletion of your data at any time.
This Privacy Policy ("Policy") describes how Piktoto ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the website piktoto.bio or our official mobile app. This Policy applies to all piktoto platform users, including unregistered visitors, registered members, and former members whose accounts have been closed.
By accessing or using the Piktoto platform, you agree to the data collection and usage practices described in this Policy. If you disagree with any part of this Policy, please cease using our platform immediately.
Piktoto is committed to protecting your privacy at every stage of your interaction with our platform. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Every decision we make regarding your data is handled with care and responsibility.
The type of information we collect depends on how you interact with the Piktoto platform. In general, we collect the following categories of data:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, ID card / passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank name, account number, e-wallet name | Mandatory (Transaction) |
| Verification Information | MyKad / passport scan, verification selfie, utility bill | Mandatory (KYC) |
| Usage Data | Game history, wagering records, login timestamps | Automatic |
| Technical Data | IP address, device type, operating system, web browser | Automatic |
| Communication Data | Customer support chat records, help tickets | During interaction |
We only collect data that is strictly necessary to provide our services. You are not required to provide information beyond what is needed, but declining to provide certain information may limit your ability to use some platform features.
Piktoto collects personal information through several primary channels:
piktoto never collects your data through unlawful means, deception, or without your knowledge. All data collection is carried out transparently and with your consent.
Piktoto processes your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is processed:
piktoto no using your personal data for third-party advertising purposes or selling it to external advertisers. Any marketing communications you receive from us are directly related to the piktoto platform and its services only.
Piktoto limits the sharing of your personal data to situations where it is strictly necessary. We may share your personal data with the following parties and only under the circumstances specified:
In all data sharing arrangements, Piktoto ensures that receiving parties are bound by data protection obligations equivalent to or higher than our own. We do not permit third parties to use your personal data for their own purposes.
Piktoto takes the security of your personal data extremely seriously. The technical and organizational security measures we employ include:
Your personal data will be retained for as long as your account is active or as long as it is needed to provide services to you. Following account closure, we will retain certain data for the period required by law — typically between 5 and 7 years for financial records — before it is permanently deleted or anonymised.
Important: While we take all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role by keeping your account password confidential and not sharing your login credentials with anyone.
Piktoto uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and save your preference settings.
We use the following types of cookies:
You can manage or block cookies through your web browser settings at any time. However, blocking essential cookies may affect your ability to log in or use certain features of the Piktoto platform properly.
As a piktoto platform user, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you. We will provide it in a readable format within 14 business days.
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction or update promptly.
You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
You have the right to object to the processing of your data for certain purposes, including marketing communications you did not consent to.
You may request your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute or review is being resolved.
To exercise any of the rights stated above, please contact our customer support team via live chat on the platform or by email at [email protected]. We will handle your request within a reasonable timeframe and notify you of the outcome.
The piktoto platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from children under the age of 18.
If we discover or are made aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the relevant account without any payment.
Parents or guardians who believe a child under their care has registered or used the Piktoto platform are encouraged to contact us immediately so we can take appropriate steps to protect that child's privacy.
Piktoto reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via in-app notification or your registered email at least 7 days before the changes take effect.
The "Updated" date shown at the top of this document indicates when this Policy was last reviewed. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Your continued use of the piktoto platform following the publication of any amendments to this Policy constitutes your acceptance of and agreement to the updated Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are always ready to help. Please contact our team through the following channels:
Our data protection team will address your enquiry within 5 business days. For more complex matters such as data access requests or formal complaints, response times may be longer but will not exceed 30 business days.
Our Commitment: piktoto takes every privacy complaint and inquiry seriously. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant data protection authority in your jurisdiction.
The most frequently asked questions by piktoto users regarding privacy and data protection.